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Shipping Policy

Euro-Kitchen currently ships to the contiguous United States only. Shipping to Alaska or Hawaii require additional fees, if you have any questions or would simply like a quote on shipping charges, please feel free to contact us.

For your convenience, we use the most reliable carriers suitable to your location to deliver your package in the shortest time. Shipping charges are automatically calculated based on your selected method of shipment when placing an order. The method of shipment you choose does not necessarily mean you will receive your order within the specified number of days. Please note that we count from the day we ship and not from the day you place your order. However, we guarantee that we attend to our customers on a first come first serve basis. Please take note that we do not ship on Saturdays, Sundays and Holidays. Orders placed after 2PM PST Friday will ship the following Monday.

If you are paying by eCheck using Paypal, please allow for 2-3 business days for your payment to clear through the banks. Payments must be received before your order can be shipped.

We maintain a vast distribution network covering the United States in order to speed up delivery time to our customers. If you order two or more items, they each may not be housed at the same location. In our effort to deliver your order immediately, you may receive two or more shipments by different shipping carriers. If for some reason you do not want your order shipped separately, please give us a call at 1-510-266-0099 and inform us of your preference after you place the order. Please expect a slight delay and an additional destination charge on your shipment. Although we ship to most areas served by our carriers, FedEx and Freight Companies are unable to deliver to PO Boxes, FPO and APO addresses. We are also unable to ship to international locations and outside the continental United States. If shipping to Hawaii, Alaska, Virgin Islands, Puerto Rico, or any other location not specified, please contact us for a shipping quotation.

FedEx Ground Transit Times:

FedEx Ground Map

  • The map above is a general representation of transit times for FedEx Ground shipments to commercial destinations. In limited areas, transit times may differ between shipments to commercial and residential destinations. For specific transit time information from one ZIP/Postal code to another (Euro-Kitchen's ZIP: 92707), please go to www.fedex.com for estimated shipping times.
  • FedEx Ground business days are Monday through Friday (excluding holidays).

Example: A package shipped via FedEx Ground on Monday with a transit schedule of 2 business days, (not including the day the package is shipped) would be expected for delivery on Wednesday. A package shipped on Friday with a 2-day transit schedule would be expected for delivery the following Tuesday.

RL Carriers Freight Transit Times (click map to enlarge):

Note: 36" or larger range hoods WILL BE SHIPPED via RL Carriers Freight Service to ensure safe delivery.

RL Carriers Service Map

  • The map above (click map to zoom-in) is a general representation of transit times for RL Carriers Freight shipments to commercial destinations. In limited areas, residential deliveries may require additional days of service. For specific transit time information from one ZIP/Postal code to another (Euro-Kitchen's ZIP: 94545), please go to Get Transit Times under the Ship Tools tab on www.rlcarriers.com.
  • RL Carriers Freight business days are Monday through Friday (excluding holidays).

Example: A package shipped via RL Carriers Freight on Monday with a transit schedule of 4 business days, (not including the day the package is shipped) would be expected for delivery on Friday. A package shipped on Friday with a 4-day transit schedule would be expected for delivery the following Thursday.

Package Tracking:

Tracking numbers are used to identify and trace every package as it moves from our distribution points to the shipping carrier and finally to the package destination. This number can be used to track, locate and verify arrival of the package, as well as other details. You may track your package from the following carriers after you have obtained a tracking number:

FedEx To track your package with FedEx, call 1-800-GO-FEDEX, or Click Here to use the FedEx Tracking System.
FedEx To track your package with R+L Carriers, call 1-800-543-5589, or Click Here to use the R+L Carriers Tracking System.
United States Postal Service To track your package with United States Postal Service, Click Here to use the USPS Tracking System.
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